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Servicing And Repairs FAQs

What types of coffee equipment do you service?

We service a wide range of domestic, professional, and vending coffee equipment, including:

  • Saeco coffee machines

  • Philips bean-to-cup coffee machines

  • Gaggia coffee machines

  • Saeco professional equipment

  • Saeco vending equipment

  • MYTHOS bean-to-cup coffee machines

How often should my coffee machine be serviced?

We recommend servicing your coffee machine at least once per year under normal domestic use.

Machines operating in offices, retail spaces, or other high-usage environments should be serviced more frequently to maintain reliability, hygiene, and performance.

Can I bring my coffee machine in during normal business hours?

Yes. Walk-ins are welcome during normal business hours and no appointment is required.

Do you offer collection and delivery services?

Yes. We offer collection, servicing, and delivery of coffee machines within our service area.
A call-out and logistics fee will apply.

Can you service my coffee machine at my premises?

Yes, on-site servicing is available provided that:

  • The premises are within our service area

  • No essential machine components are missing

  • A working power socket is available for testing

  • A water source is available near the machine

  • Adequate working space is available for safe servicing

  • The working area does not interfere with normal operations

A call-out fee will apply for on-site services.

How long does a service take?

A standard service typically takes approximately 3–4 hours of technician time.
Actual service duration may vary depending on the machine type, condition, and required work.

Turnaround time is usually 5–10 business days, depending on workload and parts availability.
Machines are processed on a first-in, first-out basis. Please only collect your machine once you have been notified that it is ready.

What does a service cost?

The estimated base service cost is R1,800.00 (excluding VAT).
Some machines contain more serviceable components than others, and additional repairs or parts may increase the total cost.

Will I be quoted before any additional repair work is done?

Yes. If additional repairs are required, we will provide a quotation for approval before proceeding.

If the final quotation is not accepted, an inspection and assessment fee of approximately R550.00 (excluding VAT) will be payable.

Why is an inspection fee charged if I decline the quotation?

Our technicians’ time, diagnostics, and technical expertise are professional services.
The inspection fee covers fault-finding, disassembly, diagnostics, and technical assessment already performed on the machine.