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Privacy Policy

What Information Do We Collect?

We only collect personal information that is necessary, relevant, and directly related to providing our services and fulfilling customer orders. This may include:

  • Billing address

  • Shipping/delivery address

  • Email address

  • Contact details

  • Order and transaction information

  • Online payment transaction references

Credit card and banking information is not collected or stored by us.
All card payments are processed securely by our payment service provider (PayFast). We do not have access to, store, or process your card details.
You can learn more about PayFast’s security and privacy practices on their official platform.

Lawful Collection and Use of Information

Your privacy is important to us. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African data protection laws.

We collect personal information only when it is necessary to provide services, process orders, manage service bookings, communicate with you, or meet legal and operational requirements. All information is collected lawfully, fairly, and transparently, with your knowledge and consent.

We clearly communicate:

  • Why your information is being collected

  • How it will be used

  • How it is protected

Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, and operational obligations.

All stored information is protected using commercially reasonable technical and organisational safeguards to prevent:

  • Loss

  • Theft

  • Unauthorised access

  • Unlawful disclosure

  • Copying

  • Misuse

  • Alteration or destruction

Sharing of Personal Information

We do not sell, trade, or share personal information with third parties for marketing purposes.

Personal information may only be shared:

  • With service providers strictly required to fulfil services (e.g. payment processors, logistics partners)

  • Where legally required by law, court order, or regulatory obligation

All third parties are required to process information in a manner consistent with data protection laws.

External Links

Our website may contain links to external websites that are not operated by us. We have no control over the content, security, or privacy practices of these websites and accept no responsibility for their respective privacy policies.

Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to processing in certain circumstances

  • Withdraw consent (where applicable)

  • Request information on how your data is processed

You may refuse to provide personal information, however this may limit our ability to provide certain services.

Acceptance of Policy

Your continued use of our website and services constitutes acceptance of this privacy policy and our data processing practices.

If you have any questions about how your personal information is handled, or wish to exercise your rights, please contact us directly.

Effective Date: 1 July 2021